Shipping & Return Policy

SHIPPING

All our products are shipped directly from our designers and artists who use their own packaging and shipping provider.

SHIPPING TIMES & COSTS

As we work with independent designers and artists, all shipping times are estimates and shipping fees vary per designer. Please see each product page for more information on shipping costs and production times in the case of made-to-order items and dispatch time. Shipping costs can be higher when you order items from different designers.

Once an item is shipped, you will receive an email with tracking information. Please, note that Dundu.n Store is not liable for missed deliveries and reserves the right to charge you the costs for shipping charges of uncollected packages.
Once an item is shipped out, you will receive an email with tracking information. Please, note that

Dundu.n Store is not liable for missed deliveries and reserves the right to charge you the costs for shipping charges of uncollected packages.
For any questions regarding shipping times and costs, please email: sarah.dundu.n.international@gmail.com

HEAVY SHIPMENTS
For a selection of heavier/larger items, shipping is calculated separately. After your purchase, you will receive a quote and can approve any additional costs before shipment.

TAXES & DUTIES
Please, note that the product price and shipping costs do not include taxes and import duties. Taxes and import duties may be charged when the shipment reaches the country of destination.

RETURNS

Please note that some items are not subject to returns/refunds. This includes all made-to-order and pre-order items, items in the art section, jewellery, accessories, bags, hair items/wigs and lingerie. If you have any questions about our items, please feel free to email sarah.dundu.n.international@gmail.com.

For items that are eligible for returns, you are entitled to return your order for any reason within 14 days of receiving the order. If you wish to make a return, please email sarah.dundu.n.international@gmail.com with "Return - your order number" in the subject line and the reason for return. Then, we will provide you with instructions and the return address.

You have the right to open the package and check the contents, but the product must return unused. All original packaging and price labels must be returned with the product without having been altered.
The refund will be processed within 2 working days of receiving the item. Please, note that shipping costs can not be refunded, and you are responsible for the costs of returning the goods.

EXCHANGES

We do not offer exchanges - only returns. Please email sarah.dundu.n.international@gmail.com with your exchange request and a member of our team will help you. Once the return is accepted, make a separate purchase for the new item.

For more information about our shipping services or payment methods, please contact our Customer Service at sarah.dundu.n.international@gmail.com.